Privacy Policy

Introduction

Real Estate Connect, Inc. d/b/a Client2Vendor d/b/a MyAgentConnections ("Company" or "We") respects your privacy and commits to protecting it through compliance with this notice.

This notice describes: the types of information collected when using Client2Vendor and MyAgentConnections through the website ("Site") or app ("App"), collectively the "Platform"; and practices for collecting, using, maintaining, protecting, and disclosing that information.

The policy applies only to information collected through the Platform and electronic communications sent through it. It does NOT apply to offline information or data collected by third parties, which may have separate privacy policies.

By registering, using, or accessing the Platform, you agree to this privacy notice. The policy may change periodically; continued use indicates acceptance of updates. Please review it regularly.

The Platform facilitates permission-based, secure communication and document sharing among agents, clients, vendors, and transaction participants. Agents may initiate actions on clients' behalf, including vendor connections, before client registration. Client information will be stored securely and made available upon registration, with notifications provided.

Children Under the Age of 16

The Platform is not intended for children under 16, and personal information from children under 16 is not knowingly collected. Any information received from children under 16 without parental consent verification will be deleted. Contact info@client2vendor.com if concerned about child information. California residents under 16 may have additional rights.

Information We Collect and How We Collect It

Information is collected directly from users and automatically during Platform use.

Information provided by agents on behalf of clients, including client contact information, property details, service requests, or vendor preferences, requires agent representation of client authorization.

Information You Provide to Us

When downloading, registering, accessing, or using the Platform, users may provide personally identifiable information such as name, postal address, email address, telephone number, city, state, and zip code ("Personal Information"), as well as non-identifying information.

This includes:

• Information from forms filled within the Platform, including registration and service requests
• Records and correspondence copies (emails, phone numbers) if contacting support

Automatic Information Collection

When accessing and using the Platform, technology automatically collects:

Usage Details

Location data, usage time, logs, communication data, and accessed resources.

Device Information

Mobile device details including unique identifier, IP address, operating system, browser type, mobile network information, and telephone number.

Biometric Authentication

The Platform may enable device-level biometric authentication (fingerprint or facial recognition) provided by the device's operating system or manufacturer. The Company does not collect, receive, store, process, or access any biometric data. All biometric information remains on the user's device, handled solely by the device's operating system.

Stored Information and Files

Metadata and information associated with files on your device, including personal contacts and address book information.

Location Information

The App may collect real-time location information about your device.

Users not wanting this information collected should not use the Platform or delete it from their device.

Information Collection Technologies

Automatic collection uses technologies including cookies or mobile cookies. Users may refuse cookies through device settings, but this may prevent access to certain Platform parts.

Third-Party Information Collection

Client2Vendor uses trusted third-party service providers for platform operation, including payment processing, communications delivery, cloud hosting, analytics, customer support, and business functions.

These providers process customer information only as necessary for service provision and in accordance with privacy and security requirements. Communication providers process phone numbers for SMS delivery; payment processors handle billing information.

Providers are authorized only to provide services to Client2Vendor and cannot use information for their own marketing. Mobile information, phone numbers, and SMS consent data are never shared, sold, rented, or disclosed to third parties for marketing purposes. SMS data is used exclusively for requested communications and regulatory compliance.

SMS/Text Message Communications

Client2Vendor sends SMS/text messages through the "Client2Vendor SMS Alerts" program to opted-in users. Messages may include account notifications, service request updates, vendor connection notifications, realtor and transaction communications, task updates, document alerts, secure message notifications, appointment reminders, platform notifications, customer support, login verification codes, security alerts, and multi-factor authentication messages.

Consent to Receive SMS Messages

By checking the SMS consent box, submitting forms, creating an account, providing your mobile phone number, or otherwise opting in, you authorize Client2Vendor to send SMS messages to your provided number. SMS consent is not required for purchasing goods or services. Message frequency varies based on account activity, Platform use, notification settings, transaction activity, service requests, security needs, and communication preferences. Message and data rates may apply.

Opt-Out Instructions

Reply "STOP" to any message to opt out of Client2Vendor SMS Alerts. One final confirmation message may follow. No further SMS messages will be received unless opting in again. Opting out may affect time-sensitive account, security, verification, transaction, service-request, or Platform notifications by text. Important communications continue through email, in-app notifications, web notifications, or other electronic channels.

Help Instructions

Reply "HELP" for assistance or contact client2vendor.com.

Message Frequency

Message frequency varies. Users in active transactions, service requests, vendor connections, logins, verification events, support matters, or security events receive more messages than inactive users.

Message and Data Rates

Message and data rates may apply. Contact your mobile carrier for text messaging plan details.

Supported Carriers; Delivery Not Guaranteed

SMS delivery depends on mobile carrier, device, network availability, and external factors beyond Client2Vendor's control. MyAgentConnections and mobile carriers are not liable for delayed, blocked, filtered, or undelivered messages.

Privacy and Use of Mobile Information

Client2Vendor respects your privacy. Provided mobile phone numbers and opt-in information are used solely for described purposes at consent time. No mobile information is shared with third parties or affiliates for marketing purposes. SMS consent is not shared with third parties. Mobile numbers and SMS opt-in information are maintained exclusively for requested communication delivery and legal compliance.

Users may opt out of SMS at any time by replying "STOP."

Security and Authentication Messages

Client2Vendor uses SMS for account security, login verification, identity verification, fraud prevention, and multi-factor authentication. Authentication codes are intended only for the recipient and should not be shared. Client2Vendor never requests passwords, full payment information, or full sensitive financial information via SMS.

Relationship to Privacy Policy and Terms of Use

These SMS terms supplement and are incorporated by reference into this Privacy Policy and Platform Terms of Service. For collection, use, maintenance, protection, and disclosure information details, review the complete Privacy Policy. For Platform use information, review the Platform Terms of Service.

How We Use Your Information

Information collected is used to:

• Enable agents to initiate, manage, and coordinate vendor communications and transaction tasks on behalf of clients, including before client registration or login, based on agent representation of client authorization
• Notify clients of activity taken on their behalf, including vendor connections, messages, and document sharing, via email or other electronic communications
• Provide the Platform, contents, information, products, or services requested, including matching with vendors or products/services of interest
• Fulfill any other stated purpose
• Provide account notices, including expiration and renewal notices
• Send technical notices and support messages
• Carry out obligations and enforce rights from contracts between you, us, or third parties, including billing and collection
• Notify of Platform updates and product/service changes

Usage information collected helps improve the Platform and deliver personalized experiences by enabling the company to:

• Estimate user base and usage patterns
• Store preference information for customized Platform experiences according to individual interests
• Improve user experience
• Recognize users when using the Platform

Location information is used to match users to local opportunities.

Regulatory Compliance and Disclosures

The Platform is a neutral technology service facilitating secure, permission-based communication and coordination. The Company does not require, condition, or influence vendor selection and does not provide or receive RESPA-violating compensation for referrals. Agent-vendor business, referral, or affiliate relationships are independently disclosed where required.

Disclosure of Your Information

Aggregated information about users and non-identifying information may be disclosed without restriction.

Personal Information may be disclosed to:

• Subsidiaries and affiliates
• Agents, vendors, service providers, and third parties supporting business operations, bound by contractual obligations to maintain confidentiality and use information only for disclosed purposes, including providing client information to agents and enabling agents to facilitate vendor connections and communications through the Platform
• The Platform supports permission-based communication, coordination, and document sharing as part of client-agent relationships. Client contact information is not available to vendors unless they accept tasks, connections, or engagements through the Platform, or clients otherwise authorize disclosure
• Agents may have referral, affiliate, or business relationships with certain vendors and may allow such vendors to contact you through the Platform, including for advertising or marketing, subject to applicable law and account preferences. Users consent to such contact. The Company does not sell Personal Information and does not permit unrestricted client data access
• Buyers or successors in sales, mergers, divestitures, restructurings, reorganizations, dissolutions, or asset/business transfers, whether as going concerns or in bankruptcy, liquidation, or similar proceedings
• To fulfill stated purposes
• For any purpose disclosed when information was provided
• With your consent
• To comply with court orders, laws, legal processes, or government/regulatory requests
• To enforce rights from contracts entered with you, us, including Platform Terms of Service, and for billing/collection
• When disclosure is necessary or appropriate to protect rights, property, or safety of the Company, customers, or others

Your Choices About Our Collection, Use, and Disclosure of Your Information

The Company strives to provide choices regarding personal information. This section describes control mechanisms.

Tracking Technologies

Users can set devices to refuse cookies or alert when sent. Disabling cookies or blocking tracking technologies may make Platform parts inaccessible or non-functional.

Location Information

Users can choose whether the Platform collects real-time device location information through device privacy settings. Blocking location information may make Platform parts inaccessible or non-functional.

Promotion by the Company

Users not wanting email promotion of Company products/services can opt-out by emailing info@client2vendor.com stating their request.

The Company does not control third-party collection or use of information for interest-based advertising. These third parties may provide opt-out options. Users can opt out of targeted ads from Network Advertising Initiative ("NAI") members on the NAI website.

Accessing and Correcting Your Personal Information

Users can review and change Personal Information by logging into the Platform and visiting account profile pages.

Users may email info@client2vendor.com to request access to, correct, or delete provided personal information. Personal information cannot be deleted except by also deleting user accounts. The Company may not accommodate change requests if they would violate laws, legal requirements, or cause information incorrectness.

Data Security

The Company has implemented measures to secure personal information from accidental loss and unauthorized access, use, alteration, and disclosure. All provided information is stored on secure servers behind firewalls.

Information safety and security depends partly on users. Where passwords are provided or chosen for Platform access, users are responsible for confidentiality. Passwords should not be shared.

Internet and mobile platform information transmission is not completely secure. Although the Company protects Personal Information, transmission security cannot be guaranteed. Any Personal Information transmission is at user risk. The Company is not responsible for privacy setting or security measure circumvention.

Biometric authentication is performed locally on user devices. The Company does not maintain biometric databases, records, or retain biometric information in any form.

While the Platform is designed to enhance security and reduce risks from informal or unsecured communication, the Company does not represent or warrant that Platform use prevents fraud, unauthorized access, or information misuse. Users acknowledge no system provides absolute security.

Additional Information for Residents in Certain Jurisdictions

California

This section provides information for California residents as required by California privacy laws, including the California Consumer Privacy Act ("CCPA").

Categories of personal information that we collect and disclose

Collection, use, and disclosure of California resident personal information varies by circumstance and relationship nature. The "Information We Collect and How We Collect It" section above generally outlines CCPA-defined personal information categories collected and disclosed for business purposes. These categories are collected from sources and for purposes described in the "Information We Collect and How We Collect It" and "How We Use Your Information" sections above.

California residents have CCPA-granted rights and restricted business practices as follows:

Do-Not-Sell

California residents have the right to opt-out of personal information sales. The Company does not sell personal information.

Initial Notice

California residents must be notified, at or before personal information collection, of collected categories and use purposes.

Request to Delete

California residents have the right to request personal information deletion collected about them and to have it deleted, except where exemptions apply. The Company responds to verifiable requests as required by law.

Request to Know

California residents have the right to request and receive, subject to exemptions, copies of specific personal information collected, used, disclosed, and sold in the prior 12 months, delivered free by mail or electronically in portable, readily useable format allowing transmission to other entities without hindrance. California residents also have rights to request information about prior 12-month personal information handling, including:

• Collected personal information categories
• Personal information source categories
• Collection and sale business/commercial purposes
• Third-party categories sharing personal information
• Sold personal information categories in preceding 12 months and receiving third-party categories for each
• Disclosed personal information categories in preceding 12 months and receiving third-party categories for each

Right to non-discrimination

The CCPA prohibits discrimination against California residents exercising CCPA rights. Discrimination exists where businesses deny or provide different goods/services levels or quality, or charge (or suggest charging) different prices, rates, or penalties to residents exercising CCPA rights, unless reasonably related to value provided by residents' data.

Making Requests

California residents exercising CCPA rights may contact:

Email: info@client2vendor.com

Phone: 848-219-3353

Mail:

Only the individual or legally authorized representative may make verifiable consumer requests. California residents may make verifiable consumer requests for access or data portability twice within 12 months. Requests must:

• Provide sufficient information allowing reasonable identity verification as the person about whom information was collected or an authorized representative
• Describe the request with sufficient detail for proper understanding, evaluation, and response

The Company cannot respond if unable to verify identity or authority and confirm the personal information relates to the requester. Verifiable consumer requests do not require account creation. Password-protected account requests are considered sufficiently verified when relating to associated personal information.

Personal information in verifiable consumer requests is used only to verify requestor identity or request authority.

Response Timing and Format

The Company endeavors to respond to verifiable consumer requests within 45 days. If more time is needed, written notice of reason and extension period will be provided.

Account holders receive written responses through their accounts. Non-account holders receive written responses by mail or electronically, at their option. For data portability requests, the Company selects readily useable formats allowing transmission between entities without hindrance.

No fees apply to process or respond to verifiable consumer requests unless excessive, repetitive, or manifestly unfounded. If a fee is warranted, the Company explains the decision and provides cost estimates before completing the request.

Colorado, Connecticut, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah and Virginia

This section applies to Platform users residing in Colorado, Connecticut, Indiana, Iowa, Montana, Tennessee, Utah, and Virginia acting in individual or household contexts.

These states provide residents with rights to:

• Confirm personal information processing
• Access and delete certain personal information
• Data portability
• Opt-out of personal information sales

Colorado, Connecticut, Indiana, Montana, Oregon, Tennessee, Texas, and Virginia provide residents with rights to:

• Correct personal information inaccuracies, considering information nature and processing purpose
• Opt-in to sensitive data processing

Colorado, Connecticut, Indiana, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide residents with rights to opt-out of profiling/targeted advertising processing.

Colorado, Connecticut, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, and Virginia provide residents with rights to opt-out of automated decision-making.

Effective Dates: Indiana effective January 1, 2026; Montana effective October 1, 2024; Oregon effective July 1, 2024; Tennessee effective July 1, 2025; Utah effective December 31, 2023.

Do Not Track Disclosure

The Company does not support Do Not Track browser settings and does not currently participate in "Do Not Track" frameworks allowing response to signals or mechanisms regarding personal information collection.

Changes to Our Privacy Notice

The Company may update this privacy notice periodically. Material changes to personal information treatment result in updated notices on this page with change notifications and Platform notices. The last revision date appears at the page top. Users are responsible for maintaining current, active, deliverable email addresses and periodically reviewing this notice for changes.

Contact Information

Questions or comments about this privacy notice and privacy practices should be directed to: info@client2vendor.com